About Palco Telecom Service...
Palco Telecom Service, Inc. (Palco) started repairing telephones in 1986, and since that time has processed over twenty million cell phones. Our experience in troubleshooting millions of handsets and accessories in support of OEM carrier programs positions PALCO as the right choice to provide all of your out-of-warranty requirements.
With this much experience comes a heritage of high quality standards, a broad range of product knowledge, flexible/custom logistics programs and a UL certified TL 9000/ISO-9001:2008 quality program.
PALCO technicians are thoroughly trained and are supported with an extensive inventory of Nokia parts and test equipment. PALCO is the right choice for Nokia repair whether your handset requires a software update or replacement of a complex component.
Palco differentiates itself from our competitors by providing expert repair service, quick turnaround and attentive customer service. Our workmanship and parts are backed by a limited 90 day warranty (see details).
Palco Global Headquarters
We have built our reputation on providing high quality products and services to our customers. Quality service is assured through training, detailed documentation, process control, and continuous improvement programs. Palco has a mature and proven Quality Management System and has been certified by Underwriter's Laboratories to the ISO 9001:2008 and TL 9000 standard. Palco obtained initial UL ISO 9002-1994 certification in 1998. Every repair is quality checked before shipment back to our customers.
Focusing our core competency provides Palco the efficiencies and economies of scale in offering industry-leading service at competitive pricing.
Nokia Authorized Repair Center
PALCO is an authorized Nokia repair center for out of warranty repairs.
Professional Customer Support
Palco has proven excellence in providing customer service and support. Palco's customer service has twice been recognized by Verizon as their Vendor of the Year in our business line. On average, our management team has 12+ years of experience at Palco and 20+ years in the telecommunications industry.